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All second hand goods
supplied carry a 90 days warranty unless stated.
Consumable items including, but not limited to,
printer ink and toner are not covered by this
warranty.
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All new items are sold
with a 12 month back-to-base warranty.
Consumable items including, but not limited to,
printer ink and toner are not covered by this
warranty.
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Batteries: When a
second hand item includes a battery no warranty
is put on the life or capacity of the battery
unless stated on the sales invoice.
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Systems may be
returned under our 1 Year back to base warranty
with any fault. However for this procedure to
run as efficiently as possible the customer
should phone us immediately to obtain an RMA
number. All repairs under warranty can only be
accepted if they have a RMA number provided by
our engineering department.
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We advise that you
retain all boxes and packaging and use them to
transport the goods back to us. If a problem
does occur please write the RMA number clearly
on the boxes.
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If your system is
returned under warranty we cannot guarantee
safety of your data. Please make sure a full
back up all of your existing data is made before
the system is returned to us.
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We will only be able
to support the Operating system supplied. We
cannot offer any support for any other software
package.
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For certain products a
warranty may be available direct with the
manufacturer. Any manufacture/on site
arrangement are to be used by the purchaser. For
example Monitors have manufacturers warranty
that is on site for 3 years.
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Where items are
returned to us for repair under warranty, we do
not provide goods on loan.
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Claims for non-
functionality must be made within 7 days of
receipt, after this date, and in all
circumstances after 28 days, repair and not
replacement will be offered.
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A restocking fee of up
to 15% id charged on returns that prove to be
non-defective and we reserve the right to return
the goods to you.
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No opened software
will be accepted for refund.
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It is imperative that
items returned for refund are sent in their
original packaging.
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We are not liable for
any consequential loss or expenses , however
caused (including acts of nature), including
incidental return costs .
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All manufacturer
’money back’ guarantees are dealt with by the
relevant manufacturers and you should contact
them to arrange return or refund.
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Price Effectiveness
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Some prices may change
due to circumstances beyond our control. Whilst
we endeavour to provide pricing which is correct
at the time of going to press, please confirm
prices at the time of ordering.
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These statements do
not affect and are in addition to the customer
statutory rights. Except where stated otherwise,
E&OE. All pictures, unless otherwise stated, are
for illustrative purpose only.